Yes. If you want to file a complaint anonymously, you can do so by using the Centene/Magellan Monitoring Hotline. However, by filing a complaint anonymously, the Monitor will be unable to contact you for more information that may be necessary to evaluate your complaint, or to do further investigation of your complaint.

If you want the Monitor to be able to contact you, please file your complaint through this website using the standardized complaint intake form HERE. The standardized complaint intake form will require the names, addresses, telephone numbers, and e-mail addresses of the parties referenced in the Complaint, and the representatives of the complainant filing the Complaint. Additionally, if you file a complaint that Centene and/or Magellan are not complying with the Competition-Related Undertakings, your complaint and the information included in the complaint may be shared with Centene and/or Magellan, as well as the DMHC, subject to certain confidentiality protections as described in the Monitoring Rules of Complaint Procedure. It is the responsibility of the complainant and the Parties to designate documents and other information submitted in connection with a complaint and the Monitor’s investigation as Confidential consistent with Confidentiality Agreement(s) and/or Non-Disclosure Agreements applicable to monitoring under the Undertakings. For more information about filing a complaint with the Monitor, please see the Monitoring Rules of Complaint Procedure.